1. Overview
The Five Minute Millionaire (“5mm,” “we,” “us,” and “our”) is committed to providing exceptional service to our students and members. This Contact & Support Policy outlines the channels available for communication, our hours of operation, and the scope of support services provided for our course and mentorship programs.
2. How to Contact Us
We provide several methods for you to reach our team depending on the nature of your inquiry.
- General Support & Student Services: For all inquiries regarding account access, billing, technical issues with the Platform, or general questions about the 5mm program, please contact us via email.
- Mailing Address: For legal notices, official correspondence, or written requests, please use our physical mailing address.
- Address:
The Five Minute Millionaire (5mm)
3303 E Baseline Rd #119
Gilbert, AZ 85234
United States
3. Hours of Operation & Response Times
Our support team operates during standard business hours to ensure quality assistance.
- Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (Mountain Standard Time), excluding United States federal holidays.
- Response Time: We strive to respond to all support tickets and emails within 24 to 48 business hours. Inquiries received over the weekend or during holidays will be processed in the order received on the next business day.
4. Scope of Support Services
To ensure the best experience for all members, it is important to distinguish between "Technical/Administrative Support" and "Mentorship/Coaching."
- Technical & Administrative Support: Our support team via
[email protected] is equipped to handle:
- Password resets and login difficulties.
- Billing updates and invoice requests.
- Unlock requests for course modules or bonuses.
- Bug reports regarding the website or mobile application.
- Mentorship & Coaching: Questions regarding specific financial strategies, course material interpretation, or personal business advice should be directed to the designated channels within the program (such as the private community group or live Q&A calls). The technical support team cannot provide financial advice or individualized business coaching.
5. Acceptable Use of Support
We maintain a safe and respectful environment for our staff and students. We reserve the right to limit or terminate support services to any user who engages in abusive, threatening, or harassing behavior toward our team members. Continued violation of this policy may result in the suspension of your account as outlined in our Terms and Conditions.
6. Related Agreements
Your interaction with our support team and use of the Platform is also governed by our legal terms. Please review the following documents to understand your rights and obligations:
- Privacy Policy: Describes how we handle your personal data.
- Terms and Conditions: Outlines the rules and regulations for using the 5mm Platform.
7. Reporting Abuse
If you witness behavior within the community that violates our Terms and Conditions, or if you identify a security vulnerability on the Platform, please report it immediately to [email protected].